Quality Assurance Question Bank

Question bank Q1. Why software needs to be tested? Ans. Every software product needs to be tested since; the development process is unable to produce defect free software. Even if the development process is able to produce defect free software, we will not be able to know unless & until we test it. Without testing it, we shall not be having enough confidence that it will work. Testing not only identifies and reports defect but also measures the quality of the product, which helps to decide whether to release the product, or not. Q2.What is the reason that Software has Bugs? Ans. Following factors contribute to the presence of bugs in the software applications:- a. Software development tools like visual tools, class libraries, compilers, scripting tools, etc. usually introduce their own bugs in the system. b. To err is human. Likewise programmers do make mistakes while programming c. In fast-changing business environments continuously modified requirements are becoming a fact of life. Such frequent changes requested by the customer leads to errors in the application already nearing completion.Last minute design changes leads to many chaos like redesign of the whole system, rescheduling of engineers, scrapping of the work already completed, fresh requirements of compatible hardware etc d. A quickly written but poorly documented code is bound to have bugs. It becomes difficult to maintain and modify such code that is badly written or poorly documented. – its tough to maintain and modify code that is badly written or poorly documented; the result is bugs. In many organizations management provides no incentive for programmers to document their code or write clear, understandable, maintainable code.In fact, it’s usually the opposite: they get points mostly for quickly turning out code, and there as jobs security if nobody else can understand it (if it was hard to write, it should be hard to read). e. When project deadlines come too close & time pressure s come, mistakes are bound to come Q3. What is the difference between QA and Testing? Ans. QA stands for â€Å"Quality Assurance†, and focuses on â€Å"Prevention† of defects in the product being developed. It is associated with the â€Å"Process† and activities related to the Process Improvement.Quality Assurance measures the quality of the processes employed to create a quality product. Whereas â€Å"Testing† refers to â€Å"Quality Control†, and focuses on Detection of Defect and removal thereafter. Or Quality Control measures the quality of a product. Q4. What is the difference between Software Testing and Debugging? Ans. Testing is the process of locating or identifying the errors or bugs in a software system. Whereas Debugging is the process of Fixing the identified Bugs. It involves a process of analyzing and rectifying the syntax errors, logic errors and all other types of errors identified during the process of testing.Q5. What is the diff erence between a Bug and a Defect? Ans. â€Å"Bug† is a problem or an error in the software code, which is found in the application during Testing. Bug is responsible for failure of the application to comply with the desired specifications. Whereas â€Å"Defect† is problem reported by the customer during usage of the software application. Q6. What is the difference between a Bug and an Enhancement? Ans. â€Å"Bug† is a problem or an error in the software code, which is found in the application during Testing.Bug is responsible for failure of the application to comply with the desired specifications. Whereas â€Å"Enhancement† is the additional feature or functionality found and added to the application as desired by the end user / real word customer or tester during the testing process. Q7. What is the difference between Requirements & Specifications? Ans. â€Å"Requirements† are statements given by the customer as to what needs to be achieved by t he software system. Later on these requirements are converted into specifications which are nothing but feasible or implementable requirements.Whereas â€Å"Specifications† are feasible requirements derived from various statements given by the customer. These are the starting point for the product development team. Q8. What is the difference between Verification and Validation? Ans. â€Å"Verification† involves reviews and meetings to evaluate documents, plans, code, requirements, and specifications to confirm whether items, processes, services, or documents conform to specified requirements or not. This can be done with the help of checklists, issues lists, walkthroughs, and inspection meetings. The purpose f verification is to determine whether the products of a given phase of the software development cycle fulfill the requirements established during the previous phase or not. Whereas â€Å"Validation† is the determination of the correctness of the final progr am or software product produced from a development project with respect to the user needs and requirements. This involves actual testing of the product and takes place after verifications are completed. â€Å"Software Verification† raises the question, â€Å"Are we building the Product Right? † that is, does the software conform to its specification. Software Validation† raises the question, â€Å"Are we building the Right Product? † that is, the software doing what the user really requires. Q9. What is difference between Waterfall Model and V Model? Ans. â€Å"Waterfall Model† Is a sequential software development model (a process for the creation of software) in which development is seen as flowing steadily downwards (like a waterfall)through the phases of requirements analysis, design, implementation, testing (validation),integration, and maintenance. To follow the waterfall model, we proceed from one phase to the next in a purely sequential manne r.In traditional waterfall model, testing comes at the far end of the development process. Whereas â€Å"V Model† or â€Å"Life Cycle Testing† involves carrying out verification of consistency, completeness and correctness of software at every stage of the development life cycle. It aims at catching the defects as early as possible and thus reduces the cost of fixing them. It involves continuously testing the system during all stages of the development process rather than just limiting testing to the last stage. Q10. What are Baseline Documents? Ans.Baseline documents are the documents, which have been approved by the customer and will not have any more changes. Baseline Documents cover all the details of the project and have undergone â€Å"walkthrough† process. Once a document is Base-lined it cannot be changed unless there is a change request duly approved by the customer. Service Level Agreement (SLA) & Business Requirement Documents (BRD) are the examples o f Baseline Documents. Q11. What is Defect Density? Ans. â€Å"Defect Density† Is a software metric defined as: Total number of defects per LOC (lines of code).Alternatively it can be: Total number of defects per Size of the Project. Here the measure of â€Å"Size of the Project† can be number of Function Points, Number of Feature Points, number of Use Cases or KLOC (Kilo Lines of Code) etc. Q12. What is Quality? Ans. Quality software is software that is reasonably bug-free, delivered on time and within budget, meets requirements and expectations and is maintainable. However, quality is a subjective term. Quality depends on who the customer is and their overall influence in the scheme of things.Customers of a software development project include end-users, customer acceptance test engineers, testers, customer contract officers, customer management, the development organization’s management, test engineers, testers, salespeople, software engineers, stockholders an d accountants. Each type of customer will have his or her own slant on quality. The accounting department might define quality in terms of profits, while an end- user might define quality as user friendly and bug free. Q13. What is an Inspection? Ans.An inspection is a formal meeting, more formalized than a walkthrough and typically consists of 3-10 people including a moderator, reader (the author of whatever is being reviewed) and a recorder (to make notes in the document). The subject of the inspection is typically a document, such as a requirements document or a test plan. The purpose of an inspection is to find problems and see what is missing, not to fix anything. The result of the meeting is documented in a written report. Attendees should prepare for this type of meeting by reading through the document, before the meeting starts; most problems are found during this preparation.Preparation for inspections is difficult, but is one of the most cost-effective methods of ensuring quality, since bug prevention is more cost effective than bug detection. A14. What is Six Sigma? Ans. â€Å"Six Sigma† means Six Standard Deviations from the mean. It is a methodology aimed to reduce defect levels below 3. 4 Defects Per one Million Opportunities. Six Sigma approach improves the process performance, decreases variation and maintains consistent quality of the process output. This leads to defect reduction and improvement in profits, product quality and customer satisfaction.Q15. What is difference between CMM and CMMI? Ans. â€Å"CMM† means â€Å"Capability Maturity Model† developed by the Software Engineering Institute (SEI). It is a process capability maturity model, which aids in the definition and understanding of an organization’s processes. CMM is intended as a tool for objectively assessing the ability of government contractors’ processes to perform a contracted software project. Whereas â€Å"CMMI† means â€Å"Capabil ity Maturity Model Integration† & it has superseded CMM. The old CMM has been renamed to Software Engineering CMM (SE-CMM).Q16. What is Verification? Ans. Verification ensures the product is designed to deliver all functionality to the customer; it typically involves reviews and meetings to evaluate documents, plans, code, requirements and specifications; this can be done with checklists, issues lists, walkthroughs and inspection meetings. Q17. What is Validation? Ans. Validation ensures that functionality, as defined in requirements, is the intended behavior of the product; validation typically involves actual testing and takes place after verifications are completed. Q18.What is a Test Plan? Ans. A software project test plan is a document that describes the objectives, scope, approach and focus of a software testing effort. The process of preparing a test plan is a useful way to think through the efforts needed to validate the acceptability of a software product. The complet ed document will help people outside the test group understand the why and how of product validation. It should be thorough enough to be useful, but not so thorough that none outside the test group will be able to read it. Q19. What is a Walkthrough? Ans.A walkthrough is an informal meeting for evaluation or informational purposes. A walkthrough is also a process at an abstract level. It’s the process of inspecting software code by following paths through the code (as determined by input conditions and choices made along the way). The purpose of code walkthroughs is to ensure the code fits the purpose. Walkthroughs also offer opportunities to assess an individual’s or team’s competency. Q20. What is Software Life Cycle? Ans. Software life cycle begins when a software product is first conceived and ends when it is no longer in use.It includes phases like initial concept, requirements analysis, functional design, internal design, documentation planning, test plann ing, coding, document preparation, integration, testing, maintenance, updates, re-testing and phase-ou Q21. What is the Difference between STLC & SDLC? Ans. STLC means † Software Testing Life Cycle†. It starts with activities like : 1) Preparation of Requirements Document 2) Preparation of Test Plan 3) Preparation of Test Cases 4) Execution of Test Cases 5) Analysis of Bugs 6) Reporting of Bugs 7) Tracking of Bugs till closure.Whereas SDLC means † Software Development Life Cycle† is a software development process, used by a systems analyst to develop an information system. It starts with activities like : 1) Project Initiation 2) Requirement Gathering and Documenting 3) Designing 4) Coding and Unit Testing 5) Integration Testing 6) System Testing 7) Installation and Acceptance Testing 8) Support or Maintenance Q22. What is the Difference between Project and Product Testing? Ans. If any organization is developing the application according to the client specifi cation then it is called as project.Accordingly its testing is known as â€Å"Project Testing† Whereas If any organization is developing the application and marketing it is called as product. Hence its testing is known as â€Å"Product Testing† Q23. How do you introduce a new software QA process? Ans. It depends on the size of the organization and the risks involved. For large organizations with high-risk projects, a serious management buy-in is required and a formalized QA process is necessary. For medium size organizations with lower risk projects, management and organizational buy-in and a slower, step-by-step process is required.Generally speaking, QA processes should be balanced with productivity, in order to keep any bureaucracy from getting out of hand. For smaller groups or projects, an ad-hoc process is more appropriate. A lot depends on team leads and managers, feedback to developers and good communication is essential among customers, managers, developers, t est engineers and testers. Regardless the size of the company, the greatest value for effort is in managing requirement processes, where the goal is requirements that are clear, complete and testable. Q24. What is configuration Management? Ans.Configuration Management (or CM) is the processes of controlling, coordinating and tracking the Standards and procedures for managing changes in an evolving software product. Configuration Testing is the process of checking the operation of the software being tested on various types of hardware. Q25. What is the role of QA in a software producing company? Ans. QA is responsible for managing, implementing, maintaining and continuously improving the Processes in the Company and enable internal projects towards process maturity and facilitate process improvements and innovations in the organization.Tester is responsible for carrying out the testing efforts in the company. In many companies QA person is responsible both the roles of Testing as wel l as creating and improving the processes. Q26. What is Failure Mode and Effect Analysis (FMEA)? Ans. Failure Mode and Effect Analysis is a systematic approach to risk identification and analysis of identifying possible modes of failure and attempting to prevent their occurrence. Q27. What is Test Maturity Model or TMM? Ans.Test Maturity Model or TMM is a five level staged framework for test process improvement, related to the Capability Maturity Model (CMM) that describes the key elements of an effective test process. Q28. What is the difference between API & ABI? Ans. Application Programming Interface (API) is a formalized set of software calls and routines that can be referenced by an application program in order to access supporting system or network services. Whereas Application Binary Interface (ABI) is a specification defining requirements for portability of applications in binary forms across different system platforms and environments.Q29. What is I V & V? Ans. I V & V mean s Independent Verification and Validation. Verification typically involves reviews and meetings to evaluate documents, plans, code, requirements, and specifications. Verification can be done with the help of checklists, issues lists, walkthroughs, and inspection meetings. Whereas Validation typically involves actual testing and takes place after verifications are completed. Q30. What are the benefits of Software Validation? Ans. Software validation is an important tool employed to assure the quality of the software products.Few benefits are as under: 1) It increases the usability and reliability of the device software, resulting in reduced failure rates, less recalls and corrective actions, less liability to device manufacturers. 2) It reduces the long term costs by making it easier and less costly to reliably modify software and revalidate software changes. 3) It helps to reduce the long-term cost of software by reducing the cost of validation for each subsequent release of the sof tware. Q31. What is the role of Design Reviews in Software Development Life Cycle? Ans.Design review is a primary tool for managing and evaluating software development projects. Design reviews allow management to confirm that all goals defined in the software validation plan have been achieved. Formal design reviews are more structured and include participation from others outside the development team. Design reviews are documented, comprehensive, and systematic examinations of a design to evaluate the adequacy of the design requirements, to evaluate the capability of the design to meet these requirements, and to identify problems.Design reviews include examination of development plans, requirements specifications, design specifications, testing plans and procedures, all other documents and activities associated with the project. Q32. What is the need of Software Validation after a change? Ans. When any change even a small one is made to the software, following activities need to be performed: 1) Re-establishment of the validation status of the software. 2) Conducting necessary validation analysis – not for the sake of validation of the individual change, but o to know the effect of the change on the entire software system. ) Conducting suitable level of regression testing to show that unchanged but vulnerable portions of the system have not been adversely affected. Regression testing is meant to provide a confidence that the software has been validated after the change. Q33. How would you convince upper management that company needs a formal QA testing team? How would you explain that Software quality would not improve if the company get rid of QA team? Ans. Developing amazing applications isn’t the same as testing them, ut a experienced QA tester, I would rather have a developers testing application than the testers who can just plainly submit bug reports.QA team needs to build quality into software development life cycle. The bug in software d esign is 15times cheaper than a bug in code. QA productivity is really hard to measure. If QA team is doing testing right, , everything just happens smoothly, but if testers mess up even a little, everyone knows about it. To be successful, QA team must create test plans, create test harnesses, create test cases and use testing tools. QA should ensure whether the application code is effectively delivering on the business requirements provided.The developers should unit test their own code and deliver ‘perfectly good code’ , while QA testers should deliver ‘code that actually addresses business needs’. For a company that make software applications, a rock-solid QA department is absolutely irreplaceable. Q34. WhatQuality Assurance and Quality Control activities are done differently for COTS / GOTS project than for a traditional custom development project? | Ans. The activities themselves are broadly the same, but with different stakeholders, and different deta iled procedures for verification and validation.Often the challenge for SQA is to pin down the ownership of the requirements, which may be represented by a complex debate between marketing departments, technical eggheads, user groups, customer focus groups and other interested parties. | | Q35. What in your opinion is the role of SQA personnel with respect to inspections or testing? | Ans. Formally, the role is to make the inspection process or testing process visible, both to the participants (so they can see what they are achieving, how effective they are being) and to management (so that they can assess progress and risk).In practice, SQA personnel often need to act as facilitators or coaches. They are often regarded (wrongly) as the owners or custodians of the inspection or testing process, or even as the owners/custodians of the whole software process. Part of the training and mentoring for SQA personnel should address the difficult dilemma of how to be adequately engaged in th e software process without being landed with the responsibility for it. | | Q36. What are the most likely quality consequences of choosing an inappropriate life cycle model for a software project? | Ans. The most likely consequence is that the project will not deliver anything at all.Not because the lifecycle couldn? t be made to work technically, but because it will fail to contain the political tensions between stakeholders. | | Q37. What in your opinion, are the most important changes that occurred in the role of Software Quality Assurance during the last 5 to 10 years? Ho| Ans. rowing awareness and importance of public domain models such as SEI SW CMM, BOOTSTRAP and SPICE. Changing nature of software development, especially model-based development (CASE) and component-based development (CBD). Growing need to connect software of different ages and sources.Software projects not pure software development, but including maintenance, package selection and implementation, and other so ftware activities. (Perhaps software projects never were pure development, but such topics as project management, quality management and configuration management used to be taught as if they were. )   Faced with these changes, SQA needs to be both reductionist (giving close attention to the quality of components from various sources) and holistic (giving broad attention to the emergent properties of the whole assembled system, in terms of its overall fit to business requirements).As I see it, the mandate of SQA is to make defects in software products and processes visible to management. SQA fits into a context of software quality management where this visibility leads to corrective and preventative action (not itself part of SQA), and to general software process improvement. | Q38. Someone complains that during system testing the application often crashes. What likely process problem does that indicate? | Ans. Systematic failure to carry out proper unit testing.OR inconsistency be tween the development/unit test environment and the system test environment. AND ALSO management failure to respond promptly to the situation with corrective and preventative action. | | Q39. What exposure have you had to auditing? Internal? External? Certification related? | Ans. I have been trained as a lead assessor for ISO 9000 and also as an examiner for the European Quality Award. I have conducted internal audits and informal external assessments but not formal external audits. I have advised organizations on steps towards certification. | Q40. What in your opinion are the most significant fundamental differences between SEI SW-CMM and ISO 9000-3? | Ans. The main difference is what the two models tell you. ISO 9000-3 gives you a yes/no answer, whereas SEI SW-CMM gives you a more complex assessment. This implies different ways of using the models for SQA and process improvement. | 1. Difference is ISO is a standard and CMMI is a model with framework. 2. Other one is Specific pr actices should be determinded in ISO and where as CMMI model having predefined useful specific and general practices. | Q41. In your experience, who are the most important allies of SQA within an organization? | Ans. SQA is a form of risk awareness, and is therefore potentially allied to any senior management with a risk management focus. Within some companies/industries (e. g. insurance), software risks are seen as having mainly financial consequences, and so the main ally might be the financial director. Within other companies/industries (e. g. retail), software risks are seen as having mainly customer service implications, and so the main allies may be in marketing roles.In one client, we had useful conversations with the Company Secretariat, because of the due diligence implications of some software risks. These conversations were triggered by Y2K issues, but ranged much more widely. In practice, SQA often fails to make these alliances, because it gets bogged down in obscure sof tware technicalities and trivialities, which it is incapable of communicating effectively even to software engineers, let alone anybody else. | Q42. A company recruits its first and only SQA â€Å"specialist†. The person is new to the area.The company is relatively young, operates in a competitive commercial domain and has no previous SQA presence. The SQA specialist feels he needs to show some results during the next 6 to 9 months. What advice will you give him? | Ans. Start with a risk assessment, to identify the significant software risks and their business implications. Identify managers directly affected by these implications, who may be recruited as allies. Select a small number of issues to address in the initial phase. Try to include some quick wins, as well as some improvements that could be achieved within 3-6 months.Don? t try to do everything at once. At this stage, use whichever model you prefer (ISO 9000-3 or TickIT or SW-CMM or SPICE) merely as a framework, so that you know how what you? re doing fits into a larger picture. | Q43. What advice would you give to someone who asked you where to start to introduce to their company a metrics and quality reporting program? | Ans. Use the GQM approach to derive relevant metrics from personal and corporate goals. Select a small number of key metrics that will be directly relevant to project managers and/or software engineers.Put the metrics into the hands of the workers, as a tool for personal performance improvement. | | | | Q44. What is Total Quality Management? Ans. A company commitment to develop a process that achieves high quality product and customer satisfaction. Q45. What is Quality Circle? Ans. A group of individuals with related interests that meet at regular intervals to consider problems or other matters related to the quality of outputs of a process and to the correction of problems or to the improvement of quality. | | | | | | | | | | | | | | | | | Quality Assurance Question Bank Question bank Q1. Why software needs to be tested? Ans. Every software product needs to be tested since; the development process is unable to produce defect free software. Even if the development process is able to produce defect free software, we will not be able to know unless & until we test it. Without testing it, we shall not be having enough confidence that it will work. Testing not only identifies and reports defect but also measures the quality of the product, which helps to decide whether to release the product, or not. Q2.What is the reason that Software has Bugs? Ans. Following factors contribute to the presence of bugs in the software applications:- a. Software development tools like visual tools, class libraries, compilers, scripting tools, etc. usually introduce their own bugs in the system. b. To err is human. Likewise programmers do make mistakes while programming c. In fast-changing business environments continuously modified requirements are becoming a fact of life. Such frequent changes requested by the customer leads to errors in the application already nearing completion.Last minute design changes leads to many chaos like redesign of the whole system, rescheduling of engineers, scrapping of the work already completed, fresh requirements of compatible hardware etc d. A quickly written but poorly documented code is bound to have bugs. It becomes difficult to maintain and modify such code that is badly written or poorly documented. – its tough to maintain and modify code that is badly written or poorly documented; the result is bugs. In many organizations management provides no incentive for programmers to document their code or write clear, understandable, maintainable code.In fact, it’s usually the opposite: they get points mostly for quickly turning out code, and there as jobs security if nobody else can understand it (if it was hard to write, it should be hard to read). e. When project deadlines come too close & time pressure s come, mistakes are bound to come Q3. What is the difference between QA and Testing? Ans. QA stands for â€Å"Quality Assurance†, and focuses on â€Å"Prevention† of defects in the product being developed. It is associated with the â€Å"Process† and activities related to the Process Improvement.Quality Assurance measures the quality of the processes employed to create a quality product. Whereas â€Å"Testing† refers to â€Å"Quality Control†, and focuses on Detection of Defect and removal thereafter. Or Quality Control measures the quality of a product. Q4. What is the difference between Software Testing and Debugging? Ans. Testing is the process of locating or identifying the errors or bugs in a software system. Whereas Debugging is the process of Fixing the identified Bugs. It involves a process of analyzing and rectifying the syntax errors, logic errors and all other types of errors identified during the process of testing.Q5. What is the diff erence between a Bug and a Defect? Ans. â€Å"Bug† is a problem or an error in the software code, which is found in the application during Testing. Bug is responsible for failure of the application to comply with the desired specifications. Whereas â€Å"Defect† is problem reported by the customer during usage of the software application. Q6. What is the difference between a Bug and an Enhancement? Ans. â€Å"Bug† is a problem or an error in the software code, which is found in the application during Testing.Bug is responsible for failure of the application to comply with the desired specifications. Whereas â€Å"Enhancement† is the additional feature or functionality found and added to the application as desired by the end user / real word customer or tester during the testing process. Q7. What is the difference between Requirements & Specifications? Ans. â€Å"Requirements† are statements given by the customer as to what needs to be achieved by t he software system. Later on these requirements are converted into specifications which are nothing but feasible or implementable requirements.Whereas â€Å"Specifications† are feasible requirements derived from various statements given by the customer. These are the starting point for the product development team. Q8. What is the difference between Verification and Validation? Ans. â€Å"Verification† involves reviews and meetings to evaluate documents, plans, code, requirements, and specifications to confirm whether items, processes, services, or documents conform to specified requirements or not. This can be done with the help of checklists, issues lists, walkthroughs, and inspection meetings. The purpose f verification is to determine whether the products of a given phase of the software development cycle fulfill the requirements established during the previous phase or not. Whereas â€Å"Validation† is the determination of the correctness of the final progr am or software product produced from a development project with respect to the user needs and requirements. This involves actual testing of the product and takes place after verifications are completed. â€Å"Software Verification† raises the question, â€Å"Are we building the Product Right? † that is, does the software conform to its specification. Software Validation† raises the question, â€Å"Are we building the Right Product? † that is, the software doing what the user really requires. Q9. What is difference between Waterfall Model and V Model? Ans. â€Å"Waterfall Model† Is a sequential software development model (a process for the creation of software) in which development is seen as flowing steadily downwards (like a waterfall)through the phases of requirements analysis, design, implementation, testing (validation),integration, and maintenance. To follow the waterfall model, we proceed from one phase to the next in a purely sequential manne r.In traditional waterfall model, testing comes at the far end of the development process. Whereas â€Å"V Model† or â€Å"Life Cycle Testing† involves carrying out verification of consistency, completeness and correctness of software at every stage of the development life cycle. It aims at catching the defects as early as possible and thus reduces the cost of fixing them. It involves continuously testing the system during all stages of the development process rather than just limiting testing to the last stage. Q10. What are Baseline Documents? Ans.Baseline documents are the documents, which have been approved by the customer and will not have any more changes. Baseline Documents cover all the details of the project and have undergone â€Å"walkthrough† process. Once a document is Base-lined it cannot be changed unless there is a change request duly approved by the customer. Service Level Agreement (SLA) & Business Requirement Documents (BRD) are the examples o f Baseline Documents. Q11. What is Defect Density? Ans. â€Å"Defect Density† Is a software metric defined as: Total number of defects per LOC (lines of code).Alternatively it can be: Total number of defects per Size of the Project. Here the measure of â€Å"Size of the Project† can be number of Function Points, Number of Feature Points, number of Use Cases or KLOC (Kilo Lines of Code) etc. Q12. What is Quality? Ans. Quality software is software that is reasonably bug-free, delivered on time and within budget, meets requirements and expectations and is maintainable. However, quality is a subjective term. Quality depends on who the customer is and their overall influence in the scheme of things.Customers of a software development project include end-users, customer acceptance test engineers, testers, customer contract officers, customer management, the development organization’s management, test engineers, testers, salespeople, software engineers, stockholders an d accountants. Each type of customer will have his or her own slant on quality. The accounting department might define quality in terms of profits, while an end- user might define quality as user friendly and bug free. Q13. What is an Inspection? Ans.An inspection is a formal meeting, more formalized than a walkthrough and typically consists of 3-10 people including a moderator, reader (the author of whatever is being reviewed) and a recorder (to make notes in the document). The subject of the inspection is typically a document, such as a requirements document or a test plan. The purpose of an inspection is to find problems and see what is missing, not to fix anything. The result of the meeting is documented in a written report. Attendees should prepare for this type of meeting by reading through the document, before the meeting starts; most problems are found during this preparation.Preparation for inspections is difficult, but is one of the most cost-effective methods of ensuring quality, since bug prevention is more cost effective than bug detection. A14. What is Six Sigma? Ans. â€Å"Six Sigma† means Six Standard Deviations from the mean. It is a methodology aimed to reduce defect levels below 3. 4 Defects Per one Million Opportunities. Six Sigma approach improves the process performance, decreases variation and maintains consistent quality of the process output. This leads to defect reduction and improvement in profits, product quality and customer satisfaction.Q15. What is difference between CMM and CMMI? Ans. â€Å"CMM† means â€Å"Capability Maturity Model† developed by the Software Engineering Institute (SEI). It is a process capability maturity model, which aids in the definition and understanding of an organization’s processes. CMM is intended as a tool for objectively assessing the ability of government contractors’ processes to perform a contracted software project. Whereas â€Å"CMMI† means â€Å"Capabil ity Maturity Model Integration† & it has superseded CMM. The old CMM has been renamed to Software Engineering CMM (SE-CMM).Q16. What is Verification? Ans. Verification ensures the product is designed to deliver all functionality to the customer; it typically involves reviews and meetings to evaluate documents, plans, code, requirements and specifications; this can be done with checklists, issues lists, walkthroughs and inspection meetings. Q17. What is Validation? Ans. Validation ensures that functionality, as defined in requirements, is the intended behavior of the product; validation typically involves actual testing and takes place after verifications are completed. Q18.What is a Test Plan? Ans. A software project test plan is a document that describes the objectives, scope, approach and focus of a software testing effort. The process of preparing a test plan is a useful way to think through the efforts needed to validate the acceptability of a software product. The complet ed document will help people outside the test group understand the why and how of product validation. It should be thorough enough to be useful, but not so thorough that none outside the test group will be able to read it. Q19. What is a Walkthrough? Ans.A walkthrough is an informal meeting for evaluation or informational purposes. A walkthrough is also a process at an abstract level. It’s the process of inspecting software code by following paths through the code (as determined by input conditions and choices made along the way). The purpose of code walkthroughs is to ensure the code fits the purpose. Walkthroughs also offer opportunities to assess an individual’s or team’s competency. Q20. What is Software Life Cycle? Ans. Software life cycle begins when a software product is first conceived and ends when it is no longer in use.It includes phases like initial concept, requirements analysis, functional design, internal design, documentation planning, test plann ing, coding, document preparation, integration, testing, maintenance, updates, re-testing and phase-ou Q21. What is the Difference between STLC & SDLC? Ans. STLC means † Software Testing Life Cycle†. It starts with activities like : 1) Preparation of Requirements Document 2) Preparation of Test Plan 3) Preparation of Test Cases 4) Execution of Test Cases 5) Analysis of Bugs 6) Reporting of Bugs 7) Tracking of Bugs till closure.Whereas SDLC means † Software Development Life Cycle† is a software development process, used by a systems analyst to develop an information system. It starts with activities like : 1) Project Initiation 2) Requirement Gathering and Documenting 3) Designing 4) Coding and Unit Testing 5) Integration Testing 6) System Testing 7) Installation and Acceptance Testing 8) Support or Maintenance Q22. What is the Difference between Project and Product Testing? Ans. If any organization is developing the application according to the client specifi cation then it is called as project.Accordingly its testing is known as â€Å"Project Testing† Whereas If any organization is developing the application and marketing it is called as product. Hence its testing is known as â€Å"Product Testing† Q23. How do you introduce a new software QA process? Ans. It depends on the size of the organization and the risks involved. For large organizations with high-risk projects, a serious management buy-in is required and a formalized QA process is necessary. For medium size organizations with lower risk projects, management and organizational buy-in and a slower, step-by-step process is required.Generally speaking, QA processes should be balanced with productivity, in order to keep any bureaucracy from getting out of hand. For smaller groups or projects, an ad-hoc process is more appropriate. A lot depends on team leads and managers, feedback to developers and good communication is essential among customers, managers, developers, t est engineers and testers. Regardless the size of the company, the greatest value for effort is in managing requirement processes, where the goal is requirements that are clear, complete and testable. Q24. What is configuration Management? Ans.Configuration Management (or CM) is the processes of controlling, coordinating and tracking the Standards and procedures for managing changes in an evolving software product. Configuration Testing is the process of checking the operation of the software being tested on various types of hardware. Q25. What is the role of QA in a software producing company? Ans. QA is responsible for managing, implementing, maintaining and continuously improving the Processes in the Company and enable internal projects towards process maturity and facilitate process improvements and innovations in the organization.Tester is responsible for carrying out the testing efforts in the company. In many companies QA person is responsible both the roles of Testing as wel l as creating and improving the processes. Q26. What is Failure Mode and Effect Analysis (FMEA)? Ans. Failure Mode and Effect Analysis is a systematic approach to risk identification and analysis of identifying possible modes of failure and attempting to prevent their occurrence. Q27. What is Test Maturity Model or TMM? Ans.Test Maturity Model or TMM is a five level staged framework for test process improvement, related to the Capability Maturity Model (CMM) that describes the key elements of an effective test process. Q28. What is the difference between API & ABI? Ans. Application Programming Interface (API) is a formalized set of software calls and routines that can be referenced by an application program in order to access supporting system or network services. Whereas Application Binary Interface (ABI) is a specification defining requirements for portability of applications in binary forms across different system platforms and environments.Q29. What is I V & V? Ans. I V & V mean s Independent Verification and Validation. Verification typically involves reviews and meetings to evaluate documents, plans, code, requirements, and specifications. Verification can be done with the help of checklists, issues lists, walkthroughs, and inspection meetings. Whereas Validation typically involves actual testing and takes place after verifications are completed. Q30. What are the benefits of Software Validation? Ans. Software validation is an important tool employed to assure the quality of the software products.Few benefits are as under: 1) It increases the usability and reliability of the device software, resulting in reduced failure rates, less recalls and corrective actions, less liability to device manufacturers. 2) It reduces the long term costs by making it easier and less costly to reliably modify software and revalidate software changes. 3) It helps to reduce the long-term cost of software by reducing the cost of validation for each subsequent release of the sof tware. Q31. What is the role of Design Reviews in Software Development Life Cycle? Ans.Design review is a primary tool for managing and evaluating software development projects. Design reviews allow management to confirm that all goals defined in the software validation plan have been achieved. Formal design reviews are more structured and include participation from others outside the development team. Design reviews are documented, comprehensive, and systematic examinations of a design to evaluate the adequacy of the design requirements, to evaluate the capability of the design to meet these requirements, and to identify problems.Design reviews include examination of development plans, requirements specifications, design specifications, testing plans and procedures, all other documents and activities associated with the project. Q32. What is the need of Software Validation after a change? Ans. When any change even a small one is made to the software, following activities need to be performed: 1) Re-establishment of the validation status of the software. 2) Conducting necessary validation analysis – not for the sake of validation of the individual change, but o to know the effect of the change on the entire software system. ) Conducting suitable level of regression testing to show that unchanged but vulnerable portions of the system have not been adversely affected. Regression testing is meant to provide a confidence that the software has been validated after the change. Q33. How would you convince upper management that company needs a formal QA testing team? How would you explain that Software quality would not improve if the company get rid of QA team? Ans. Developing amazing applications isn’t the same as testing them, ut a experienced QA tester, I would rather have a developers testing application than the testers who can just plainly submit bug reports.QA team needs to build quality into software development life cycle. The bug in software d esign is 15times cheaper than a bug in code. QA productivity is really hard to measure. If QA team is doing testing right, , everything just happens smoothly, but if testers mess up even a little, everyone knows about it. To be successful, QA team must create test plans, create test harnesses, create test cases and use testing tools. QA should ensure whether the application code is effectively delivering on the business requirements provided.The developers should unit test their own code and deliver ‘perfectly good code’ , while QA testers should deliver ‘code that actually addresses business needs’. For a company that make software applications, a rock-solid QA department is absolutely irreplaceable. Q34. WhatQuality Assurance and Quality Control activities are done differently for COTS / GOTS project than for a traditional custom development project? | Ans. The activities themselves are broadly the same, but with different stakeholders, and different deta iled procedures for verification and validation.Often the challenge for SQA is to pin down the ownership of the requirements, which may be represented by a complex debate between marketing departments, technical eggheads, user groups, customer focus groups and other interested parties. | | Q35. What in your opinion is the role of SQA personnel with respect to inspections or testing? | Ans. Formally, the role is to make the inspection process or testing process visible, both to the participants (so they can see what they are achieving, how effective they are being) and to management (so that they can assess progress and risk).In practice, SQA personnel often need to act as facilitators or coaches. They are often regarded (wrongly) as the owners or custodians of the inspection or testing process, or even as the owners/custodians of the whole software process. Part of the training and mentoring for SQA personnel should address the difficult dilemma of how to be adequately engaged in th e software process without being landed with the responsibility for it. | | Q36. What are the most likely quality consequences of choosing an inappropriate life cycle model for a software project? | Ans. The most likely consequence is that the project will not deliver anything at all.Not because the lifecycle couldn? t be made to work technically, but because it will fail to contain the political tensions between stakeholders. | | Q37. What in your opinion, are the most important changes that occurred in the role of Software Quality Assurance during the last 5 to 10 years? Ho| Ans. rowing awareness and importance of public domain models such as SEI SW CMM, BOOTSTRAP and SPICE. Changing nature of software development, especially model-based development (CASE) and component-based development (CBD). Growing need to connect software of different ages and sources.Software projects not pure software development, but including maintenance, package selection and implementation, and other so ftware activities. (Perhaps software projects never were pure development, but such topics as project management, quality management and configuration management used to be taught as if they were. )   Faced with these changes, SQA needs to be both reductionist (giving close attention to the quality of components from various sources) and holistic (giving broad attention to the emergent properties of the whole assembled system, in terms of its overall fit to business requirements).As I see it, the mandate of SQA is to make defects in software products and processes visible to management. SQA fits into a context of software quality management where this visibility leads to corrective and preventative action (not itself part of SQA), and to general software process improvement. | Q38. Someone complains that during system testing the application often crashes. What likely process problem does that indicate? | Ans. Systematic failure to carry out proper unit testing.OR inconsistency be tween the development/unit test environment and the system test environment. AND ALSO management failure to respond promptly to the situation with corrective and preventative action. | | Q39. What exposure have you had to auditing? Internal? External? Certification related? | Ans. I have been trained as a lead assessor for ISO 9000 and also as an examiner for the European Quality Award. I have conducted internal audits and informal external assessments but not formal external audits. I have advised organizations on steps towards certification. | Q40. What in your opinion are the most significant fundamental differences between SEI SW-CMM and ISO 9000-3? | Ans. The main difference is what the two models tell you. ISO 9000-3 gives you a yes/no answer, whereas SEI SW-CMM gives you a more complex assessment. This implies different ways of using the models for SQA and process improvement. | 1. Difference is ISO is a standard and CMMI is a model with framework. 2. Other one is Specific pr actices should be determinded in ISO and where as CMMI model having predefined useful specific and general practices. | Q41. In your experience, who are the most important allies of SQA within an organization? | Ans. SQA is a form of risk awareness, and is therefore potentially allied to any senior management with a risk management focus. Within some companies/industries (e. g. insurance), software risks are seen as having mainly financial consequences, and so the main ally might be the financial director. Within other companies/industries (e. g. retail), software risks are seen as having mainly customer service implications, and so the main allies may be in marketing roles.In one client, we had useful conversations with the Company Secretariat, because of the due diligence implications of some software risks. These conversations were triggered by Y2K issues, but ranged much more widely. In practice, SQA often fails to make these alliances, because it gets bogged down in obscure sof tware technicalities and trivialities, which it is incapable of communicating effectively even to software engineers, let alone anybody else. | Q42. A company recruits its first and only SQA â€Å"specialist†. The person is new to the area.The company is relatively young, operates in a competitive commercial domain and has no previous SQA presence. The SQA specialist feels he needs to show some results during the next 6 to 9 months. What advice will you give him? | Ans. Start with a risk assessment, to identify the significant software risks and their business implications. Identify managers directly affected by these implications, who may be recruited as allies. Select a small number of issues to address in the initial phase. Try to include some quick wins, as well as some improvements that could be achieved within 3-6 months.Don? t try to do everything at once. At this stage, use whichever model you prefer (ISO 9000-3 or TickIT or SW-CMM or SPICE) merely as a framework, so that you know how what you? re doing fits into a larger picture. | Q43. What advice would you give to someone who asked you where to start to introduce to their company a metrics and quality reporting program? | Ans. Use the GQM approach to derive relevant metrics from personal and corporate goals. Select a small number of key metrics that will be directly relevant to project managers and/or software engineers.Put the metrics into the hands of the workers, as a tool for personal performance improvement. | | | | Q44. What is Total Quality Management? Ans. A company commitment to develop a process that achieves high quality product and customer satisfaction. Q45. What is Quality Circle? Ans. A group of individuals with related interests that meet at regular intervals to consider problems or other matters related to the quality of outputs of a process and to the correction of problems or to the improvement of quality. | | | | | | | | | | | | | | | | |

My bondage and my freedom summary Essay

His grandmother was his life, but when he was seven years old she took him to live on a plantation of Colonel Edward Lloyd. Which separated him from his family, brothers and sisters? â€Å"Being a slave made them strangers.† Pg(48) he wrote that he was told that his master was his â€Å"father†. When he describes his younger years on the plantation his mother died and his aunt ester was whipped. When he was a bit older he lived in Baltimore he had a new master Hugh Auld who was a ship carpenter. Fredrick says that he was treated like a pig on the plantation. His master’s wife was teaching him how to read and when his master found out he wanted it stopped immediately. He thought that slaves should know nothing.In the chapters 13-20 at the age of 15 is when he fially escapes freedom. â€Å"One trouble over, and on comes another,† Douglass says â€Å"The slave’s life is full of uncertainty† (pg 170 his particular period of uncertainty begins wit h the death of Captain Anthony, who, Douglass notes, had remained his master â€Å"in fact, and in law,† though he had become â€Å"in form the slave of Master Hugh. Captain Anthony’s death necessitates a division of his human â€Å"property,† and soon afterwards, Hugh Auld sends Douglass to work at his brother Thomas’s plantation ). When Master Thomas finds that severe whippings do not cause â€Å"any visible improvement in [Douglass’] character,† he hires the young slave out to Edward Covey, who is reputed to be â€Å"a first rate hand at breaking young negroes† (pg 203).. The oxen run away, and Covey punishes Douglass harshly. But Douglass does not intend to be broken either, and his year with Covey culminates in a violent fistfight with the overseer. In 1835, Douglass leaves Covey to work for William Freeland, â€Å"a well-bred southern gentleman,† noting that â€Å"he was the best master I ever had, until I became my own master† (pgs 258-268). After an uneventful year, Douglass devises his first escape plan, conspiring with five other young male slaves (pg 279). However, their scheme is detected, Douglass is imprisoned for a time, and finally Thomas Auld sends him back to live with Hugh (pg 303).While working in a Baltimore shipyard as a hired laborer, Douglass is savagely beaten and nearly killed by four white ship  carpenters. Nevertheless, the job allows Douglass to save some money, finally enabling him to make his escape in September 1838. Douglass does not reveal the full details of his escape in My Bondage and My Freedom, fearing that he might â€Å"thereby [prevent] a brother in suffering [from escaping] the chains and fetters of slavery† (p.323). (He narrates his escape in Life and Times of Frederick Douglass, published well after emancipation). Instead, Douglass skips to his first impressions of life in New York: â€Å"less than a week after leaving Baltimore, I was walking amid the hurrying throng, and gazing upon the dazzling wonders of Broadway† (p. 336)Chapter 24 describes Douglass’ tumultuous Atlantic crossing on a ship full of slave-owners, his exploits as a traveling lecturer in England, Ireland, Scotland, and Wales, and the â€Å"many dear friends† abroad who collaborate to purchase Douglass’s freedom from Thomas Auld in 1846 (p 373). Chapter 25 recalls Dou glass’s plan to start a newspaper after returning to the United States, which he realizes with the help of his â€Å"friends in England† despite some unexpected resistance from his abolitionist â€Å"friends in Boston† (p 392-393). This difference of opinion was emblematic of a larger rift between Douglass and the followers of William Lloyd Garrison over various points of political philosophy. Determined to circulate his newspaper from a neutral location, Douglass begins printing The North Star in December 1847 and moves his family to Rochester, New York, in 1848. He concludes My Bondage and My Freedom with a revised mission statement: â€Å"to promote the moral, social, religious, and intellectual elevation of the free colored people . . . to advocate the great and primary work of the universal and unconditional emancipation of my entire race† (p 306)

Experience in writing the critical analysis Essay

Experience in writing the critical analysis - Essay Example I rarely take statements the way they appear. I have been able to ask, why? In many occasions, this has become part of statement argument in my daily life. Literary analysis is crucial in writing process and I am so convinced that given any work on this, I will be able to handle with a lot of enthusiasm and care. I understand how the written word and language can be powerful. In this class, I am also able to get concepts and expression of ideas. The ideas go together with knowledge and thoughts. In addition, I do not have difficulty in proper sentence construction. My critical analysis essay is very complex in nature with many dimensional views. It gives me the rational knowledge to apply that helps me create a perfect way of logical thinking process. Through this, I am able to see things or expressions in more than one way. For instance, if I look at the most said English phrase â€Å"love is blind†, I am able to analyze it just to get the most appropriate meaning. Logically, what comes into my mind is the author of the phrase, William Shakespeare. Then I would understand that he is a very powerful person since his literary work is sold all over the world. There is a reason for quoting this phrase. It dawns on me that the author’s phrase is very simple, but it holds deep meaning and captures attention of many other scholars and writers. It has gained fame all over the world. ... I will not stress much on this, but let me go back to the subject of the topic. When I refocus on writing skills, understanding the powerful nature of particular statement is crucial. This helps where it can be used effectively in a given sentence construction. In exemplifying this, an analysis on environmental perspective, the writer Steinbeck stressed on embracing and cherishing the natural environment. He states in his book, â€Å"fingers of cloud† the most proper way of treating the environment. The title of his work is reflecting on creativity and one understands the environmental concept more deeply. In using one of his major characters, Gertie, who disregarded all her worldly duties and only embraced radiant mystery of tall mountains and bright skies, he is able to describe the hidden meaning of the title. At least now I am more effective in presenting my written work especially when it comes to research paper. Previously, I would always state what was learnt in class a nd my research findings just in a general way. This time round, I am able to formulate supportive and critical ideas from different sources. Description on my report writing has become a very easy and I can do my work effectively. The classes I had really helped me in writing better papers. In my learning process, I am able to understand and put together various ideas in a coherent and in a correct way, according to the requirements of my assignment. In demonstrating my position, when I look at the research that I have written, the description on the â€Å"Fingers of Cloud,† where it is presented that Steinbeck’s fiction is very interesting when he decided to lengthen the rift between the real and the metaphysical. In addition, different interesting skills I have learnt in writing show my

Team and Leadership Recommendations Research Paper

Team and Leadership Recommendations - Research Paper Example Nando’s Restaurant has devised the method of improving its leadership and performance as the staff motivation (Hambley & Kline 2007, p. 142). The first team to be considered in the strategy is HR team. This is because they are the immediate people who will influence and change the attitude of the entire employees, as they are the immediate people dealing with other employees direct. HR team should be motivated in various ways. They should be given time to attend frequent leadership seminars and training (Harris, Hopkins & Chapman 2013, p. 63). This will enable them to acquire more skills, which will enable them to lead by example and motivate the other employees. The HR team should be given chance to give their new ideas on how the services can be improved or solve certain problems. This will make the HR team feel comfortable when delivering their duties as they feel they are part of the organization. The shareholders should consult the team before taking any step or making an y decision concerning employees’ performances. (Lumby & Coleman 2007, p. 61). This is a kind of motivation on the HR team, as they feel recognized before any decision is made in the company.HR team should employ the theory of team formation when trying to meet the targets of the organization. HR team together with other managers and supervisors should convince the other employees to form teams. When the employees work in teams it will be easy as they will work together aiming the same target.

The Travel and Tourism Sector in the UK in Response to Changes in the Assignment

The Travel and Tourism Sector in the UK in Response to Changes in the Industry and Society - Assignment Example The paper tells that in 2012, the United Nations World Tourism Organization reported that 1.035 billion international visits were made in 2011, resulting in expenditure in excess of $1 trillion.In the UK, 134 billion Sterling pounds were spent on tourism. This figure represented an increase of 6.9% in 2011. Demand for tourist goods and services in the UK has increased substantially during the past few decades. The growth has been so steady that even in the aftermath of the worldwide economic downturn of 2008, tourism earning grew by 6.9% to reach 134 billion Sterling pounds in 2012, compared to 2011 earnings. In absolute terms, the sector earned 9 billion pounds more than it did in 2011. This amount of money is enough to create 180,000 new jobs in the UK. The following paragraphs explain the factors behind this growth. Growing disposable incomes: The disposable of the average British worker has grown tremendously since the Second World War. Disposable income is the income that an ind ividual or a household is left after paying taxes and meeting their basic needs. With more disposable incomes, more and more people can now afford a vacation once in a while. Changing perceptions: Until recently, many citizens of the UK saw tourism as a luxury product that was reserved for the rich in society. This perception has since changed. More and more Britons are coming to appreciate tourism as a basic necessity of today's life. Of course, tourism has not reached the same level of necessity as food, shelter, education, and healthcare. Nevertheless, increasingly more Britons are embracing tourism. Government tourism policy: In 2011, the government of the United Kingdom enacted a tourism policy. The policy seeks to promote domestic tourism. The goal was pursued out of the realization that most Britons are more likely to travel abroad for a holiday rather than spend it in the country.

Body art and ornamentation of the Egyptian Copts and Hindi India Essay

Body art and ornamentation of the Egyptian Copts and Hindi India cultures - Essay Example d person as incomplete and they usually use a matchmaker to find possible marriage couples unlike the Copts who look for their own partners (Lindsey, 2012). After the couples are matched by the matchmaker the go to their parents for approval after which wedding preparations start immediately. These Hindu marriages happen in the most spiritual day- ocuta, early in the moment where the girl is led by the male around a fire (punit) seven times (Lindsey, 2012). The Hindi culture does not consider baptism in water. On the other hand, the Egyptian Copts baptize their children seven days after birth where the child is baptized by the father (Lindsey, 2012). The father washes the child in a washbowl and later prays the Salat elTist- the washbowl prayer. This process tales about 30 minutes and is followed by a two hour prayer where the child is given the holy secrets called the Tanawel (Lindsey, 2012). If a member of the Coptic culture dies, his/her body is washed by a family member, covered by a shroud and the whole family goes to church to pray for the dead. The priest then conducts the funeral service and the body is buried (Lindsey, 2012). There is no specific day for burial. On the other hand, the Indians had dissimilar ways of burying their dead based on their tribe (Lindsey, 2012). Some buried them under the ground in coffin while other burned their dead. The ashes were later buried or conserved in a sacred place depending on their social status (Lindsey, 2012). The principal garment that was worn during the ancient Coptic period was a tunic, usually made of linen but sometimes made of wool, with a tapestry-woven decoration. Over it was the pallium – an oblong cloak which was similarly decorated as the tunic (Dimand, 1930). These tunics had adornments at the front and back together with shoulder bands of dissimilar lengths, and square roundels on the shoulders. The lower edge had trims of horizontal bands that turned at right angles on each side (Dimand, 1930).

Race, Nation, and Modernity in Chinese Kung Fu movies Essay

Race, Nation, and Modernity in Chinese Kung Fu movies - Essay Example e other hand, critics of Art suggest that Art is the only power of unification that can eradicate all sorts of cultural, racial and sexual discrimination. Delving deep into the whole affair from a much pragmatic perspective unveils several other issues, which clearly signify that humanists and critics of Art do not have many things to optimize over such factors. Basically, the whole collaboration is established over attainment of more monetary profit form the film industry. There has always been a strong undercurrent of ethical identity and cross-culturalism in Hollywood film industry and the element of modernity is also well balanced with the racial differences. The factors of racism or cultural differentiation that humanists and sociologists boost over frequently have not changed much and they exist in the same level. At the initial level of such collaboration between Chinese stars and Hollywood, actors were chosen to play certain roles that actually focus over derogatory social structure of the Chinese society. Now the condition has developed to a great extent in that regard. In this context, the author has commented in the article â€Å"Racial Passing and Face Swapping in the Wild, Wild West† that â€Å"Compared with their predecessors in Hollywood who had to portray the stock array of Chinese domestic servants, laundrymen, mystics, gangsters, and prostitutes, the Hong Kong stars play more positive onscreen roles, appear to have more power in the making of their cinematic changes, and enjoy greater popularity among mainstream U.S. audiences.† (Lo, 147) Last part of the observation is quite significant as it states about the U.S. audience. Action in films and inclusion of subtlety in action are toe aspects that have been greatly cherished and appreciated by U.S. audience. Chinese culture of Marshal Art technique and Kung-Fu has satisfied such demands. At the same time Chinese culture has also received a great exposure through exposition in such films. Asian

ARTICLE ANALYSIS Assignment Example | Topics and Well Written Essays - 500 words

ARTICLE ANALYSIS - Assignment Example The article addresses concern of robust job growth. Through macroeconomic analysis lowest unemployment rate witnessed in the US since June 2008 can be attributed to a rapidly improving economy. The concerns of the article are relevant and practical since we would expect changes within the economy. Unemployment is for a fact a negative phenomenon in societal setup as it adversely affect in different directions or dimensions. Unless the Fed act and counter checks its macroeconomic policies, little to no impact can be felt in the economy and in worker’s paychecks thus harming the prices. The effects of unemployment are verified through their presence and thus. Unemployment can be considered a multi-dimensional phenomenon and one would expect that when it is lowered workers should begin to enjoy the fruits. This is because it is a social growth affected by population expansion with a phenomenon since it effects the social structure shape and pattern. These attributes are directly correlated to price stability within the economy. So as the article suggests, the Fed should be possibly persuaded to move sooner rather than later to increase rates to lessen future inflation or the risk of speculative bubbles. They don’t need to wait for wage growth to increase to raise the rates, they can act speedily to save the economy and ensure price stability and sustainable economic growth. Thus the article is very important in addressing these critical aspects that affects the US economy. In a broader context, the reading relates to my career goals in many ways. More specifically, the goal of understanding sustainability of economic growth and price stability. My career goal is working as a consultant and offering advisory roles pertaining to economic growth and unemployment. The article is very relevant in such pursuit. Through critical analysis, the article can be faulted in a way. The article

Expending the exhaustion doctrine to publicity in Dior v Evora (1997) Essay

Expending the exhaustion doctrine to publicity in Dior v Evora (1997) ECR I-6013 was a crucial mistake, as it inevitably damages the essential function of the trade mark. Discuss - Essay Example and logos does not only enable business owners to protect their investments on a specific and distinct brand name but also gives the marketed goods under a trademark an identity which is distinguish from other similar products and services3. It also gives them the legal right to sue anyone who uses the trademark in an illegal manner.4 Once a trademark is completely registered, a person or a company will automatically have a legal protection against those people who would copy or imitate their product signs and symbols.5 In other words, a fraud may occur in case another individual or business entity is uses any signs or symbols that have already been registered under the trademark law.6 In general, the IP protection law has been established in order to ensure that every creative individual who were able to invent a distinctive idea, design, or a product will continuously get credit for their effort and achievements. Trademarks which falls under the category of IPRs, is being represented with a symbol  ® or â„ ¢ after a company name, logo, pictures, a slogan, or a combination of these.7 In general, a trademark serves the purpose of protecting signs and symbols that are being identified with a specific goods and services that belongs to an individual, a business organization or even the government.8 In the process of having legal protection, business owners could retain an exclusive right over the use of a registered mark. Likewise, it also provides them the authority to allow other people to use the registered mark in exchange of a monetary payment or purely by consent. Unlike the intellectual property right law which is believed to promote monopolistic competition within the domestic and international markets9, competition law promotes free trade and healthy competition among the local and international businesses10. Since competition law which includes the concept of parallel import is very much focused on eliminating and reducing the cases of monopolistic

Organizational Planning Verizon Wireless Essay Example for Free

Organizational Planning Verizon Wireless Essay Organizational Planning: SWOT Analysis for Verizon Wireless Before planning can begin, a framework should be built to guide the decision making process by identifying what the overall goal is to be. At Verizon Wireless, the mission statement, or credo, is broken into 5 sections that are the pathway for leadership within the company, as well as for internal stakeholders, to ensure the success of the company. Verizon Wireless identifies strengths as being a high quality provider of communications services, being committed to customers through teamwork, and acknowledging that just being the biggest is not the same as being the best. By identifying weaknesses such as being reactive to competitor offerings, pricing structure of plans, and the perceived lack of a global presence, reviewing the credo can initiate change to address these weaknesses and create opportunities from them. Identifying the opportunities of network infrastructure growth, simplification of pricing plans for both businesses and consumers, and providing varied equipment pricing options allow the company to address some of the weaknesses. Threats are identified as competition from other providers, market penetration for services, and proposed regulations from the F.C.C. with regard to net neutrality. As a whole, these identified areas provide the roadmap to achieve success for both the internal and external stakeholders. When setting a long term goal, or strategic plan, the credo is consulted to ensure that the areas identified in the SWOT are being addressed. With a strategic plan in place, Verizon Wireless can set long term goals on how they plan to broaden their strengths, lessen their weaknesses, capitalize on their opportunities and minimize the threats. One of these strategic plans in place is to grow market share by gaining additional customers. Long term growth of customers is fundamental to the longevity of the company. Without new customers the company becomes stale and profits may fall. Both the internal and external stakeholders would be unhappy if Verizon Wireless did not provide a value to them either  monetarily or through the service itself. Review and confirmation of programs being offered to customers is constantly being revised as changes within the marketplace dictate. This long term strategic planning will be fluid as the needs of the customer change. An operational plan has a shorter time line to achieve the goal. The target of initiating new growth through new products and service can be accomplished through the Verizon Wireless Partner Program. The adoption of new technology and integration of devices ensure Verizon Wireless to achieves this goal going forward by partnering with companies to provide equipment and services. According to Partnerships Verizon (n.d.), Verizon’s award-winning Partner Program focuses on better serving the needs of customers by enabling them to simplify how they consume communications and IT services in a way that best meets their needs, while giving them access to the full Verizon portfolio. Whether teaming with Verizon directly, indirectly through program members, or as a hybrid, customers can take advantage of Verizon’s next-generation services portfolio.† (2). These types of partnerships build from the commitment that Verizon Wireless has stated, â€Å"We hold ourselves to a very high standard of performance. We prize innovative ideas and the teamwork it takes to make them happen. We never stop asking ourselves how we can make the customer experience better, and every day we find new answers.† (Commitment Values, n.d.) In this operational plan, the internal stakeholder is satisfied because the company is initiating new growth, and the external stakeholder is satisfied because the new products and services are providing additional revenue. With both strategic and operational plans in place, Verizon Wireless is poised to achieve success in both the near term as well as far into the future. Reference Verizon Wireless. (n.d.). Commitment Values. Retrieved 2/28/15 from http://verizonwireless.com/about/commitment-values Verizon Wireless. (n.d.). Partnerships Verizon. Retrieved 2/28/15, from http://www.verizon.com/about/our-company/partnerships/ (2)

Occupational Stress Indicator (OSI)

Occupational Stress Indicator (OSI) Discuss the weaknesses of the Occupational Stress Indicator. What are the alternatives? The Occupational Stress Indicator (OSI) is one of the most frequently used measures of occupational stress. Its intention is to provide practical help to individuals and their organizations (Cooper et al., 1988). It was designed to measure the key components of the stress process and work study in a wide variety of organizations. The original occupational scale contained over 200 items scored on a 6-point Likert-type scale. The Indicator consists of one biographical questionnaire and six questionnaires each measuring different dimensions of stress. For example, source of stress, moderating factor in aspects of dealing with stress and the stressors affects on the individual and situation. The sources of pressure questionnaire have six subscales and are a measure of factors thought to have a role in the aetiology of occupational stress. There are three questionnaires for assessing moderating variables: these are for type A behaviour pattern with three subscales, locus of control with t hree subscales, and coping strategies with five subscales. A further three questionnaires for mental ill-health, physical ill-health, and job satisfaction (with six subscales), assess strain or `stress effects. In simple terms, the OSI uses questionnaire statements to assess, a) how you feel about your job b) how you assess your current state of health, c) the way you behave generally, d) how you interpret events around you e) sources of pressure in your job, and f) how you cope with the stress you experience. OSI questionnaires are based on identifying three key elements of the stress process-effects, sources, and individual differences-and the scale places appraisal at the centre of the process. In particular, it is felt that it is not the demand or the source of pressure itself that is the issue; it is the perception of that pressure (Lazarus, 1966). It follows that the perception of individual differences such as coping and support and the perception of stress outcomes such as w ell-being and job satisfaction should also be measured. Pratt and Barling (1988) stated that it is as important to measure the interpretation that individuals give to an event as it is to measure the event itself. The recognition that appraisal plays a key role in the stress process makes it appropriate to use self-report questionnaires to measure stress at work. The essence behind the OSI was to provide a measurement scale, which would in turn provide a link between theoretical knowledge – in particular Lazarus (1966) Transactional Model and empirical evidence. Before discussing alternatives, it is important to evaluate the strengths of the instrument – and assess the positive attributes that the indicator has provided for future research. Although self-report mechanisms of discovering data have had criticism for its susceptibility towards experimenter bias – i.e. participants lying for socially desirable reasons, or over-playing/down-playing their answers for personal means, self report instruments are a valuable way of seeking responses from the core source themselves. Thus responses are first hand – and not an interpretation from a second or third party. In regards to work related stress – it has been found that self- reported health is a good indicator of the health status (Farmer Ferraro, 1997) and there is a positive relationship between self-reported health and self-efficacy (Parkatti, Deeg, Bosscher, Launer, 1998). Thus, this may imply that self report responses collected from a measurement like the OSI may well yield valid responses in regards to their health and how this in turn may affect how they feel about their working environment and how they perform within it. There has been a considerable body of research that has investigated self-reported health and occupational stress. It is accepted that in work situations stress due to increased psychological demands and reduced job control is related to poor self- reported health (Andries et al., 1996). Therefore, asking employee’s to complete the complex occupational stress indicator questionnaires may indicate where this stress is coming from and how the person perceives they are dealing in the situation. The major advantage of the OSI is that it is a mechanism of which may highlight a potential damaging work-related stress problem – not only high-lighting the problem, but the scale attempts to highlight its source and potential solution as well. The OSI has been used extensively since its publication in 1988. However, up until the late 1990’s, the scale has not been changed or been amended in any way. A number of studies have reviewed the design and use of the questionnaire in attempt to test the psychometric properties of the OSI, and to see if the instrument could be improved. The original OSI suffered from being developed on the basis of a very small (N = 156) sample. Therefore, it was important in any evaluation of the scale to include a vast sample to prepare the analysis from. In attempt to evaluate the scale structure and reliability, Williams (1996) analyzed the data for over 20,000 participants working in over 100 different organizations. The data was collected between 1990 and the end of 1995 from a wide variety of organizations in the public and private sector in the United Kingdom. Accounting for errors, a sample of 4,455 individuals in total adds support to a great body of literature that presents a consi stent picture of the strengths and weaknesses of the Occupational Stress Indicator. Through analyse, the scale appears strong at measuring job satisfaction, mental and physical health, and sources of pressure (Cooper Bramwell, 1992; Rees Cooper, 1992; Robertson et al., 1990). However, if the aim of the OSI questionnaires are to identify key elements of the stress process- e.g. the effects, sources, and individual differences-the indicator is somewhat flawed. The indicator is not so strong at evaluating the extend to which the individual feels in control of their situation (i.e. locus of control) or what behaviour, coping strategies people are most likely to adopt (Kirkcaldy, Cooper, Eysenck, Brown, 1994). Thus, the scales seem to lack in the ability to address the fundamental issue of individual differences in the process of stress, and how one perceives and copes with their situation. Therefore, there is strong evidence to suggest that the scale itself needs improvement or redesi gn to account for this (Williams Cooper, 1997). To discuss alternatives or improvements for the Occupational Stress Indicator – one needs to highlight how we define stress and how this definition is relevant in the work place. Stress can be regarded as the sum of total of environmental demands that tax our mental resources. For some (e.g. Lazarus, 1975), stress only has impact if we appraise it as threatening or harmful to ourselves. Symptoms of stress are varied but often present itself as some kind of strain in psychological, physiological, behavioural or physical health. Information about the individual and stress is often accumulated through self-report questionnaires. The most common (but not necessarily the strongest method) is through the use of a cross sectional design – such as the OSI. All data collected via this method is self-report and collected from the same people at the same time. There is danger in this approach – as it can often inflate the correlations observed between job-factors and the st rain outcome, and this does not accurately indicate the direction of causality. Conclusions derived from such analysis are often in terms of ‘main effects’ (of work related factors) and modifiers (moderate, mediators – variables that serve to enhance or attenuate the effect of job stress). For example, the level of control or autonomy against level of work load put upon the individual. However, this does not clearly tell us whether these two variables are related or independent of each other. It is merely assumed that one causes the other. As mentioned before, the flaws of the OSI seem to be in its ability (or lack of ability) to reliably identify how one perceives their situation and addresses coping strategies to suit. Lazarus (1975) account of occupational stress is useful here. He purposes a transactional cognitive view of stress. Lazarus believes that it is not just the environment that needs to be taken into account when considering sources of stress, but also a look at the person and how they ‘fit’ into the environment. Lazarus (1975) believes that there is a transaction between the environment and the person. This transaction is only stressful if a) the person believes the outcome of behaviour is relevant to personal goals/beliefs and b) if the person recons that the environmental demands exceed the personal resources of the individual. Furthermore, every encounter between the environment and the person involves appraisal and coping strategies. Lazarus (1975) believes that since perception of the s tressor is all important, it is pointless to pursue objective indicators of the environment. Rather it is this perception of the situation that indicators how stressed one will feel. A great criticism of the OSI is in its complexity and its length. This makes the administration of the scale a timely process. In response to this, Faragher, Cooper and Cartwright (2004) purpose an alternative, two-stage, risk assessment process. This involves an initial screening questionnaire for all employees of a given work place, and then conventional risk assessment tools are used to evaluate in detail just those individuals identified as having a potential stress problem. There are three main sections of the questionnaire which measure employee perceptions of their job, organizational commitment and employee health. This shorter version of the Occupation Stress Indicator is termed the ASSET – A Shortened Stress Evaluation Tool. Tests of just under 10,000 employees in 100 public and private sector organizations within Britain found ASSET to be quick and easy to complete, generating a high response rate. Thus in comparison to the OSI, the evaluation of the ASSET provides evidence that it possesses good reliability (a small number of reliable factors which increases the ease of interpretation) and has good reports of validity. However, it could be regarded that this shortened scale may have negative consequences for its validity. For example, the ASSET is put forward as a two stage ‘risk assessment’. This implies that the scale is administrated to assess the employee’s susceptibility to feeling stressed. Therefore, this ignores that there is an interaction between the environment and the person, but instead, puts heavy emphasis on the person’s ability to cope in a given environment. Therefore, this type of risk assessment may be perceived as more of a ‘test’ – rather than a support mechanism. Therefore, the validity of the screening scale itself is put into question – as it is highly likely that participants will want to answer in a socially acceptable manner to avoid incrimination. . Another scale that has adopted a shorter format is the Pressure Management Indicator. Williams Cooper, (1996) cite this model as more reliable, more comprehensive, and shorter than the OSI. The Pressure Management Indicator did infact evolved from the Occupational Stress Indicator. Therefore, the comparisons between the two scales here, opposed to the ASSET scale, are more valid and useful. Therefore, its inventors regard it as the replacement indicator of occupational stress. Williams and Copper (1998) examined existing measures of stress (directly and indirectly related to work) – these included questionnaires on mental health (e.g., Crown Crisp, 1979), job satisfaction (e.g., Warr, Cook, Wall, 1979), and locus of control (e.g., Rotter, 1966) and worked from the original OSI to produce a standardized, reliable, compact, and comprehensive instrument to measure work-related stress. The PMI incorporates three main scales; stress-outcome, stressor and the moderator factor. The stress-outcome scales measure, job and organizational satisfaction, organizational security, organizational commitment, anxiety-depression, resilience, worry, physical symptoms, and exhaustion. The stressor scales cover pressure from workload, relationships, career development, managerial responsibility, personal responsibility, home demands, and daily hassles. The moderator variables measure drive, impatience, control, decision latitude, and the coping strategies of problem focus, life work balance, and social support. To overcome the limitations of the original OSI, Williams and Copper (1998) embarked on a comprehensive analysis of the scale, ranging from analysis of the name of the scale – e.g. it was found that the mention of ‘stress’ in the title of the original scale implied there was a ‘stress problem’ in the organisation. Thus changing the name to ‘Pressure’ intended to imply a more neutral term (opposed to stress – the n egative consequence of pressure – William 1994). Through the extensive analysis of the OSI Williams and Copper (1998) revealed the main attributes of the original scale that existed as its weakness – and purposed to find solutions to these problems. For example, as stated the scale could be interpreted as threatening and time consuming. Thus a shortened version was essential. Another issue highlighted with the use of such a lengthy scale – was infact the possibility that a large number of items would increase the co-efficient alpha rating – and thus making the scale appear more reliable than it actually is. Therefore, the production of the PMI was designed to revise the questionnaires and number of items, without sacrificing its psychometric properties. Furthermore, it may be felt that the items on the OSI were bias towards white-collar or executive levels – ignoring the stress felt at lower levels of the organisation. The length and complexity of the OSI may have been bias towards workers who took on re ading activities regularly – opposed to the more manually skilled employee’s with more hands on day to day tasks. With this diversity in mind – it is essential that a vast number of employment scenarios are covered on any stress indicator scale. It may be interpreted that the original OSI was not so diligent in representing such diversity in the work-force. Williams and Copper (1996) were careful to use an extremely diverse data set representing over 100 different organisations from the public and private sectors. Incorporating diversity, it is also important to eradicate cultural boundaries in the questioning material. For example, the acknowledgement and understanding that many companies want to investigate work-related stress across national and ethnic boundaries is important. Therefore, can the OSI be regarded as a multi-cultural measure of occupational stress? It may be suggested that the mere fact it was based on a very small sample of just over 150 people , that it is impossible that is has gained a representative view of the world and the people and organisations within it. Furthermore, the consideration that the world of work is always changing means that the questions on the scales need to reflect changes in demand such as job insecurity and technology. The fact that, the original OSI scale has not been amended since its production renders it out-of-date in many respects. To combat these downfalls, William and Copper (1996), attempt to combine the questionnaires with organization-specific items, in hope of identifying sources of pressure and the use of coping mechanisms. The original scale lacks the ability to provide a cross-occupational and cross-company analysis. The solution was to develop a standardized measure covering all aspects of the stress-strain relationship that is, stressors, moderating factors, and stress outcomes (William and Copper, 1996). The new PMI questionnaires are intended also to help raise awareness of occ upational stress at the individual and organizational level, identify those individuals who need remedial help, and provide information for the design of appropriate interventions In light of the discussion above, the Occupational Stress Indictor has presented many weaknesses – in particular reference to its design, practical administration, validity and reliability. Many have questioned the length and complexity of the original self-report questionnaire. This has led to a revised version of the scales in the form of the PMI (Williams and Copper, 1996). The PMI, developed just under ten years after the original OSI, intended to combat many of its methological concerns such as shortening the administration process and taking into account cultural and occupational differences of its users. It would appear that through the quest to appeal to a wide audience – i.e. a diverse work base, the original OSI flawed due to its lack of ability to be able to offer a reliable source of stress indicator in reference to the individual’s perception of the situation and how they perceive they are coping. Although the original OSI was giving an accurate rep resentation of job satisfaction, mental and physical health, and the sources of pressure – i.e. concrete certainties that are easily measurable, the scale was not so reliable in measuring more abstract properties such as perceptional qualities. Therefore, it may seem a valuable option to concentrate on the perceptual properties of the scale itself to produce more reliable scale that measures how the individual feels, opposed to just how the individual acts in their environment– hence the development of the Pressure Management Indicator. This goes hand in hand with the theoretical assumptions that underpin the measurement scales – e.g. Lazarus transactional model of stress – purposing that there is a transaction between the environment and the person – which in turn may render the interaction as a stressful one or not. It is important to take into account that stress is an interactive process between the stressor and the moderator and the stress out come. The newly revised PMI scale is more advanced than the original OSI scale in that it takes into account this interaction. An important factor highlighted by the ASSET scale is that the administration of an Occupation Stress Indicator or Pressure Management Indicator needs to be as impartial as possible. A large weakness that needs to be overcome about any type of stress indicator is that it is not measuring the person’s ability to cope in stressful situations. For example, the scale is not intended to assess or question personality or to test the personal attributes of the individual, but instead, to provide an indication of how one perceives their working environment and how a number of variables interact to produce potentially stressful effects for the individual. The overall aim of a stress indicator scale is to identify physical and psychological areas of concern that can be highlighted to encourage an optimal balance of stress, coping strategies and support in the w ork place. References Books Cooper, C. L., Sloan, S. J., Williams, S. (1988). Occupational Stress Indicator. Windsor, England: NFER- Nelson. Lazarus, R. S. (1966). Psychological stress and the coping process. New York: McGraw-Hill. Lazarus, R.S. (1975). The healthy personality: a review of conceptualizations and research. In Levi, L (Ed). Society, stress and disease, vol 2. Oxford. Oxford University Press. Pratt, L. I., Barling, J. (1988). Differentiating between daily events, acute and chronic stressors: A framework and its implications. Cited in Hurrell, J.J., Murphy, L.R. Sauter, S.L., Cooper, C.L (1998) (Eds.), Occupational stress: Issues and developments in research. London: Taylor Francis. Williams, S. (1994). Managing pressure for peak performance. London: Kogan Page. Williams, S., Cooper, C. L. (1996). Pressure Management Indicator. Harrogate, England: RAD. Williams, S., Cooper, C. L. (1997). The Occupational Stress Indicator. In R. J. Wood Zalaquett, C. (1997) (Ed.). Evaluating stress: A book of resources. Huntsville, TX: Sam Houston State University. Journals Andries, F., Kompier, M. A. J., Smulders, P. G. (1996). Do you think that your health or safety are at risk because of your work? A large European study on psychological and physical work demands. Work Stress, 10, 104-118. Farmer, M. M., Ferraro, K. F. (1997). Distress and perceived health: Mechanisms of health decline. Journal of Health Social Behaviour, 38, 298-311. Cooper, C. L., Bramwell, R. S. (1992). Predictive validity of the strain components of the Occupational Stress Indicator. Stress Medicine, 8, 5760. Cited in Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Crown, S., Crisp, A. H. (1979). Manual of the Crown-Crisp Experiential Index. London: Hodder and Stoughton. Cited in Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Kirkcaldy, B., Cooper, C. L., Eysenck, M., Brown, J. (1994). Anxiety and coping. Personality and Individual Difference, 17, 681-684. Parkatti, T., Deeg, D. J. H., Bosscher, R. J., Launer, L. L. J. (1998). Physical activity and self-rated health among 55- to 89-year-old Dutch people. Journal of Aging and Health, 10, 311-326 Rees, D. W., Cooper, C. L. (1992). Occupational stress in health service workers in the U.K. Stress Medicine, 8, 79-90. Cited in Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Robertson, I. T., Cooper, C, L., Williams, J. (1990). The validity of the Occupational Stress Indicator. Work Stress, 4, 29-39. Cited in Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Rotter, J. B. (1966). Generalized expectancies for internal vs. external locus of control of reinforcement. Psychological Monographs, 80 (1), 609. Cited in Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Warr, P., Cook, J., Wall, T. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52, 129-148. Williams, S. (1996). A critical review and further development of the Occupational Stress Indicator. Doctoral thesis, University of Manchester, Manchester, England. Cited in Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321 Bibliography Hurrell, J.J., Murphy, L.R. Sauter, S.L., Cooper, C.L (1998) (Eds.), Occupational stress: Issues and developments in research. London: Taylor Francis. R. J. Wood Zalaquett, C. (1997). (Eds). Evaluating stress: A book of resources. Huntsville, TX: Sam Houston State University. Schweizer, K. and DÃ ¶brich, P. (2003). Self-reported health, appraisal, coping, and stress in teachers. Psychology Science, Volume 45, (1), p. 92-105 Williams and Copper (1998). Measuring Occupational Stress: Development of the Pressure Management Indicator. Journal of Occupational Health Psychology, Vol. 3, No. 4, 306-321